Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information generated through your use of the Service.

Information you provide:

• Account information: your name and email address when you join the waitlist or create an account
• Health and wellness data: your hormonal conditions (e.g. PCOS, endometriosis, PMDD), cycle information, symptoms, mood, sleep, and supplements you choose to log
• Food and nutrition data: meals, dietary preferences, food dislikes, and eating patterns you share with Mealistik
• Communications: messages you send to Hippo, our AI companion, and any feedback or support requests you submit

Information collected automatically:

• Usage data: features you use, pages you view, and how you interact with the Service
• Device information: device type, operating system, and app version
• Log data: IP address, browser type, and access timestamps

2. How We Use Your Information

We use the information we collect to provide, personalise, and improve Mealistik. Specifically, we use your information to:

• Generate personalised meal plans, insights, and recommendations tailored to your conditions, cycle, and logged data
• Power Hippo's responses and pattern detection so guidance reflects your real health picture
• Send you service-related communications, including waitlist updates and launch notifications
• Analyse usage patterns to improve the app's features and performance
• Comply with legal obligations and enforce our Terms of Service

3. Health Data and Sensitive Information

Mealistik handles sensitive health information, including data about menstrual cycles, hormonal conditions, and symptoms. We treat this data with the highest level of care.

Your health data is:

• Stored securely using industry-standard encryption
• Used only to provide and improve your personal experience in Mealistik
• Never sold, rented, or shared with insurers, employers, or advertisers
• Never used to make automated decisions that have legal or significant effects on you

Mealistik is a wellness companion, not a medical device. The information Hippo provides is for general wellness purposes only and is not medical advice. Always consult a qualified healthcare professional for medical decisions.

4. Sharing Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party providers (such as Supabase for data storage) who process data on our behalf under strict confidentiality agreements
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of Mealistik, our users, or others
• Business transfers: If Mealistik is acquired or merges with another company, your information may be transferred. We will notify you before this occurs
• With your consent: We may share information with your explicit permission, for example if you choose to export a health summary to share with your doctor

5. Data Storage and Security

Your data is stored securely using Supabase infrastructure, which uses industry-standard encryption in transit and at rest. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access.

We retain your personal data for as long as your account is active, or as needed to provide you the Service. You may request deletion of your account and associated data at any time.

6. Your Rights

Depending on where you are located, you may have certain rights regarding your personal information. These may include the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal data (subject to certain legal exceptions)
• Portability: receive your data in a structured, machine-readable format
• Objection: object to certain types of processing of your data
• Withdrawal of consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at sowmiya.mealistik@gmail.com. We will respond within 30 days.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience, remember your preferences, and understand how visitors use our site. You can control cookie settings through your browser.

We do not use third-party advertising cookies or tracking pixels. Any analytics we use are for the sole purpose of improving the Service.

8. Children's Privacy

Mealistik is not directed to children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately and we will delete it.

9. Third-Party Services

Mealistik uses the following third-party services to operate the Service:

• Supabase — secure database and backend infrastructure
• Google Fonts — web fonts for the Mealistik website

These services operate under their own privacy policies. We choose providers that uphold strong data protection standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you by email or through a prominent notice in the app, and update the "Last updated" date at the top of this page.

Your continued use of Mealistik after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Mealistik handles your data, please reach out to us:

• Email: sowmiya.mealistik@gmail.com
• Company: Mealistik Pty Ltd
• Location: Brisbane, Australia

We are committed to resolving any privacy concerns promptly and transparently.